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How bb44 Handles Your Personal Information

Your account data, wallet details and session activity are handled with clear purpose — we collect only what we need to run your account and process payments via JazzCash, Easypaisa and Raast.

Account data kept secureJazzCash, Easypaisa, Raast wallet data protectedYour rights — readable and accessibleContact us to request changesAvailable where local law permits
bb44 How bb44 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to delete your account information or correct something we hold on file, reach out through any of the channels below. We aim to respond to all privacy-related requests within a reasonable period. For payment-related data queries — such as a JazzCash or Easypaisa transaction appearing in your history — include your transaction reference so we can locate the record quickly.

Team online

Email Support

Send your data request or privacy question to our support address. Include your registered account email and the specific detail you need addressed.

Live Chat

Open the chat widget from your account dashboard. State that your query is a privacy or data request and our team will route it to the right person.

Account Help Centre

Log in, go to account settings and use the help section to submit a formal data request. Attach any relevant transaction references for faster handling.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security measures, cookie handling, data retention and your ability to request changes are all part of how we run accounts at bb44. Each point below covers a specific area so you know exactly where you stand.

Account Security and Access

Your account is protected by password authentication and OTP verification on login. Only you and role-restricted internal staff can access your account profile and wallet history.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you use. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy

Account and transaction records are kept for as long as your account is active and for a reasonable period after closure. Wallet data linked to JazzCash or Easypaisa transfers is held for reconciliation and dispute purposes.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, provide a copy of what we hold or delete your account record. Requests go through live chat or our support email and are handled individually.

Common Questions About Your Privacy at bb44

These are the questions we hear most often about how we handle account data, payment records and your rights as an account holder.

We collect your name, mobile number, email and any wallet identifiers you provide — such as a JazzCash or Easypaisa number — along with device and session data for security purposes.

Transaction references and amounts are stored for reconciliation and dispute handling. We share only what is necessary with the payment processor to complete your Easypaisa or Raast transfer.

Yes. Contact us via live chat or support email with your registered account email address. We will identify the data we hold and provide it within a reasonable timeframe.

Submit a deletion request through live chat or the account help centre. Include your account email and any open transaction references so we can close and clear your record cleanly.

We do not sell your data. We share only what payment processors need to complete JazzCash, Easypaisa or Raast transactions, and what local law in Pakistan requires us to disclose.

Records are retained for a reasonable period after account closure to handle any outstanding disputes or regulatory obligations. Once that period ends, data is removed from active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.